Your privacy matters to us. This policy explains what personal information Acewin collects from Filipino players, how we use it, and the rights you have under Philippine data privacy law. By registering an account or using our platform, you agree to the practices described here.
When you register and use the Acewin platform, we collect certain personal information that is necessary to provide you with a safe, compliant, and personalised betting experience. This includes your full name, date of birth, email address, mobile number, and the payment account details you use for deposits and withdrawals. We also collect technical data such as your device type, IP address, browser information, and session activity logs to help us maintain platform security and improve performance. In some cases, we may request a government-issued ID or other verification documents to confirm your identity and age in accordance with Philippine regulations. All information collected is used solely for the purposes described in this policy and is never sold to third parties for marketing purposes.
The personal data we collect is used to create and manage your Acewin account, process your deposits and withdrawals, verify your identity and eligibility, and provide customer support when you need it. We also use your information to detect and prevent fraud, money laundering, and other prohibited activities that could harm you or other players on the platform. Aggregated and anonymised data may be used to analyse platform usage trends and improve the overall experience for Filipino players. Where required by Philippine law or regulatory authorities, we may use your information to fulfil legal obligations, including reporting requirements. We will always handle your data with care and in a manner consistent with the Republic Act No. 10173, also known as the Data Privacy Act of 2012.
Acewin employs industry-standard security measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. All data transmitted between your device and our servers is encrypted using secure protocols, and sensitive account information is stored in protected systems with restricted access. We regularly review our security practices and update them in line with evolving best practices to ensure your data remains safe at all times. Our team members who handle personal data are trained on data privacy obligations and are bound by confidentiality agreements. In the unlikely event of a data breach that affects your personal information, we will notify you and the relevant Philippine authorities in accordance with applicable law.
We do not sell, rent, or trade your personal information to third parties for their own marketing purposes. We may share your data with trusted service providers who assist us in operating the Acewin platform — such as payment processors, identity verification services, and technical infrastructure providers — but only to the extent necessary for them to perform their services and subject to strict confidentiality obligations. If required by a court order, government authority, or applicable Philippine law, we may disclose your information to the relevant parties. Any third party that receives your data is required to handle it in accordance with applicable data privacy standards and is prohibited from using it for any purpose beyond what is strictly necessary.
Under the Data Privacy Act of 2012, you have the right to be informed about how your personal data is collected and used, the right to access the personal information we hold about you, and the right to correct any inaccurate or outdated data in your account. You may also request the deletion or blocking of your personal data where it is no longer necessary for the purposes for which it was collected, subject to any legal obligations that require us to retain certain records. If you believe your data privacy rights have been violated, you have the right to lodge a complaint with the National Privacy Commission of the Philippines. To exercise any of these rights, please contact our support team at support at acewin.win and we will respond to your request within a reasonable timeframe. We are committed to honouring your rights and making the process of managing your personal data as straightforward as possible.
Acewin uses cookies and similar tracking technologies to improve your experience on our platform, remember your preferences, and help us understand how players interact with our site. Essential cookies are required for the platform to function correctly and cannot be disabled. Optional analytics cookies help us identify which features are most useful to Filipino players so we can continue to improve the platform over time. You can manage your cookie preferences through your browser settings at any time, though disabling certain cookies may affect the functionality of some platform features. We do not use cookies to serve third-party advertising or to track your activity across other websites.
We retain your personal information for as long as your Acewin account is active and for a reasonable period thereafter, or as required by applicable Philippine law and regulatory obligations. Transaction records and identity verification documents may be retained for a minimum period as mandated by anti-money laundering regulations and other legal requirements. When your data is no longer needed and there is no legal basis for retaining it, we will securely delete or anonymise it in accordance with our internal data retention procedures. If you close your account, we will process your data deletion request in line with our legal obligations and notify you once the process is complete.
The Acewin platform is strictly intended for players who are 21 years of age or older, in accordance with Philippine gaming regulations. We do not knowingly collect personal information from individuals under the age of 21. If we become aware that a minor has registered an account or provided personal data, we will immediately suspend the account and delete the associated information. Parents or guardians who believe their child may have accessed the Acewin platform are encouraged to contact our support team immediately so we can take appropriate action. We take the protection of minors seriously and have age verification measures in place to prevent underage access.
Acewin reserves the right to update or amend this Privacy Policy at any time to reflect changes in our practices, legal requirements, or platform features. When we make material changes, we will notify registered players via email or through a prominent notice on the platform before the changes take effect. Your continued use of the Acewin platform after any changes to this policy constitutes your acceptance of the updated terms. We encourage you to review this page periodically to stay informed about how we are protecting your personal information. The date at the top of this page indicates when the policy was last revised.
A quick summary of how we protect your personal information as a Filipino player on our platform.
All data transmitted between your device and Acewin's servers is protected with industry-standard encryption, keeping your account and payment details safe at all times.
Under the Philippine Data Privacy Act of 2012, you have the right to access, correct, and request deletion of your personal data. We make it easy to exercise these rights through our support team.
We do not sell or rent your personal information to any third party for marketing purposes. Your data is used only to operate your account and improve your experience on the Acewin platform.
We only keep your data for as long as necessary to operate your account and meet our legal obligations. When data is no longer needed, it is securely deleted or anonymised.
We use cookies only to improve platform performance and your experience. We do not use cookies for third-party advertising, and you can manage your preferences through your browser settings.
For any data privacy concerns or requests, reach our support team at support at acewin.win. We aim to respond promptly and resolve all data-related enquiries with care and transparency.
Your personal data is protected every step of the way. Create your free account today and enjoy sports betting and casino-style entertainment built for Filipino players.